Dear T-Mobile. I walked into one of your stores today to discuss switching to T-Mobile from one of your competitors. When asked why I wanted to switch (an odd question – why does the clerk care why I’m switching? He should simply be willing to take my money), I told the clerk that it was because of my interest in the Nokia 925. He sneered and said, “Oh, Windows Phone? Why are you interested in that? You know, the GS4 just came out.” (Again, a stupid question. He shouldn’t care why I want a WP8 device, he should just care that I’m there to give your company money!)
I responded kindly regarding my interest in the WP platform, that I currently have an Android device, and that if I didn’t switch to WP8 I’d likely switch to the new Blackberry Z10. He responded, “Oh, we have Blackberry in stock” and escorted me over to it. “Good luck making it work. The UI isn’t very intuitive.” He was kind enough to even give me a small instructional flier. I picked up the device and zipped right through it. He was shocked! (You know, because, how could someone possibly know how to use something that isn’t Android? Oh wait, you mean, some people actually follow websites like Mobile Nations and learn about the latest and greatest in the mobile tech world?) Seriously, he was stupefied. “You see what I mean? It’s not very intuitive.” “I seem to be managing it just fine,” I replied. He continued to argue with me and say that Android this and Android that and blah blah blah blah blah….
I thanked him kindly and left. You could have gained a customer today. Instead, your Android Fanboy clerk blew it.